Business Etiquette
& Social Graces


KEY OBJECTIVES

To acquire basic essential business and social etiquette necessary to impact positive impressions on others. Participants will be able to develop greater poise and confidence in dealing with their customers, suppliers, bosses, peers, subordinates, guests and hosts etc.

 

 

Business Etiquette
& Social Graces
 

SESSION 1
Introduction to Etiquette

  • Definition of  'Etiquette'

  • The role of good manners in the business & social circles

  • Differentiating between 'Etiquette' and 'Ethics'

 

SESSION 2
Social Etiquette vs Business Etiquette

  • Understanding the distinction between business and
    social etiquette

  • Examples of essential basic social etiquette

 

SESSION 3
Greetings & Introductions

  • Self-introduction / Group introductions / Third party introductions

  • 1 - way vs 2 - way introductions

  • How to make proper introductions

 

SESSION 4
Office Etiquette

  • Fundamentals of office etiquette

  • Relationship with your Superiors / Peers / Subordinates / Clients

 

SESSION 5
Telephone Etiquette

  • Answering calls

  • Making & returning calls

 

SESSION 6
Entertaining & Dining Etiquette

  • Formal western dining skills

  • Table setting & manners

  • Appropriate use of cutleries and crockeries

 

SESSION 7
Meeting Etiquette

  • Planning, attending, participating & leaving the meeting

 
 

 

 

 

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  Contact
D'Kee Image Power Sdn Bhd
46200 Petaling Jaya, Selangor
 
Tel: 03-7960 1568
Email: dollykee@imagepower.com.my
 
 

 

 

Copyright
D'Kee Image Power Sdn Bhd