Business Etiquette
& Social Graces

KEY OBJECTIVES

To acquire basic essential business and social etiquette necessary to impact positive impressions on others. Participants will be able to develop greater poise and confidence in dealing with their customers, suppliers, bosses, peers, subordinates, guests and hosts etc.

Business Etiquette
& Social Graces
 

SESSION 1
Introduction to Etiquette

• Definition of  'Etiquette'

• The role of good manners in the business & social circles

• Differentiating between 'Etiquette' and 'Ethics'

SESSION 2
Social Etiquette vs Business Etiquette

• Understanding the distinction between business and
  social etiquette

• Examples of essential basic social etiquette

SESSION 3
Greetings & Introductions

• Self-introduction / Group introductions / Third party introductions

• 1 - way vs 2 - way introductions

• How to make proper introductions

SESSION 4
Office Etiquette

• Fundamentals of office etiquette

• Relationship with your Superiors / Peers / Subordinates / Clients

SESSION 5
Telephone Etiquette

• Answering calls

• Making & returning calls

SESSION 6
Entertaining & Dining Etiquette

• Formal western dining skills

• Table setting & manners

• Appropriate use of cutleries and crockeries

SESSION 7
Meeting Etiquette

• Planning, attending, participating & leaving the meeting