Business Etiquette & Protocol

( Part 1: Greetings & Introductions )


KEY OBJECTIVES

To develop greater poise and personal confidence in dealing with people of all levels and of different stature in society. Participants will be more aware of essential business etiquette and protocol which could sometimes lead to unintentional offence and personal or corporate embarrassment.

 


 

Business Etiquette & Protocol

( Part 1: Greetings & Introductions )

SESSION 1
Introduction to Business Etiquette & Protocol

  • Definition of ‘Business Etiquette’ & ‘Protocol’
  • Understanding the link between etiquette and protocol
  • Importance of etiquette and protocol in the business & social circles
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    SESSION 2
    Greetings & Correct Forms Of Address

  • Various forms of greetings
  • The impact of cultural influences
  • Formal address vs Informal address
  • Titled persons vs Non-titled persons
  • Foreign hierarchy
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    SESSION 3
    Titles, Honorifics & Order Of Precedence

  • Types of titles
  • Using the appropriate honorifics ( YAB, YB. YBhg, YM, etc )
  • Federal Order of Precedence
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    SESSION 4
    Initiating Proper Introductions

  • Self-introduction
  • Group introductions
  • Third party introductions
  • 1-way vs 2-way introductions
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